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Delivery

Table of contents:

1. Carriage charges in United Kingdom
2. Other Countries
3. Heavy Goods
4. Long Goods
5. Fragile Goods
6. Free Carriage Goods

1. Carriage charges in United Kingdom

Carriage is  £3.98 including VAT to standard UK addresses.  To other UK addresses the carriage will be quoted at the checkout.

This is based on next working day delivery if the order is received before 2pm. Orders despatched on a Friday will be delivered on the following Monday. Where there is a bank holiday the order will be delivered on the next working day instead.   Please note that delivery next day is only possible if the goods are in stock, we do not guarantee next day delivery, the carriage charge is a subsidised charge to cover the cost of transport.

There is an extra charge to the highlands and islands of Scotland, northern Ireland and other islands around the UK.  If you are not sure if an extra carriage charge will be applied you should enter your address in the checkout for an instant quotation. The full carriage charge will be quoted at the cart page and the checkout page once your UK postcode has been entered. Items marked heavy goods are despatched by pallet, see below.

2. Other Countries

Countries in Europe will be quoted carriage at the checkout once delivery details have been entered. Countries outside of Europe should contact us for a delivery quotation.  Payment for all orders outside of Europe will be by bank transfer only. The website does not have the facility to take orders from customers in Europe with a VAT exemption number, please contact our customer services where we will be able to take your order.   Here is our website contact page.

3. Heavy Goods

These products are over the maximum weight for standard carriage charges.  The extra carriage is quoted at the cart and checkout pages.  The goods will be  sent by pallet on a 48 hour working day delivery service or longer for European deliveri.  Access for a lorry is required and because the delivery is made by an external haulier they will only deliver the pallet using a tail lift and pallet truck, it is your responsibility to unload the pallet and take the goods inside.

4. Long Goods

These products are over the 2.6m maximum length allowable for standard carriage therefore carriage is quoted seperately.

5. Fragile Goods

These products are fragile and are liable to be damaged in transit, as we have found in the past using an external carrier. Unfortunately we cannot despatch these goods by carrier. The following rules apply:

• Local delivery
  We can deliver by van from a local branch throughout the East Midlands.
• Orders Of Sufficient Quantity
  We can deliver direct from the manufacturer, the order for lamps would need to be a minimum of £150.00 for this facility.
• Collection
  If you are able to collect then you are welcome during business hours.

6. Free Carriage Goods

We have an arrangement with some manufacturers where the goods are despatched by the manufacturer direct to you and include carriage charges for mainland England and Scotland.  Orders outside of these areas (including the Scottish islands, IOM, Scilly Isles, Ireland and the Channel Islands) are subject to extra charges and are quoted seperately, please accept our apologies if this is not shown clearly at the checkout. Please allow 4-5 working days for the delivery of Elnur products.

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