Good Morning Wilf

if you can contact us at Support@support.alertelectrical.com then we can quote this for you

Many Thanks

Nathan Swann

Good Morning Ben

if you could contact support@support.alertelectrical.com then we can advise on this for you

Many Thanks

Nathan Swann

Good Morning John

Unfortunately i have no information on the Airtech CS350 so i would be unable to advise on this

Many thanks

Nathan Swann

Good Morning Kevin

If you order the 9651EN-43 Unit then this will have the 9943 keypad and the extra Tags are the PROXTAGPK5

Many Thanks

Nathan Swann

Good Morning Anthony

if you could email your request to support@support.alertelectrical.com we can advise further on this for you

Many Thanks

Nathan Swann

Good Afternoon Herbert,

Thank you for contacting Alert Electrical,

If you contact Texecom on the following number they should be able to advise you : TEXECOM LTD: 01706 220460

Kind Regards

Emma Stevenson

Good Afternoon Dave

there is a sounder on both the panel and keypad and so i would say an additional speaker would be un necessary for this application

Many Thanks

Nathan Swann

Good Afternoon Nick

i have emailed a copy of the Manual to nicholaskmurray@gmail.com for you

Many Thanks

Nathan Swann

Good Afternoon Mark

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Emma stevenson

Good Afternoon Brendan,

If you would like to make up your own kit- You can do this online.

Kind Regards

Emma Stevenson

Thank you for contacting Alert Electrical Support.  If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

Thank you for your enquiry.

Good Morning Andrew,

Please can you tell me which Texecom PIR you have? then i can give you advise on which mounting bracket you will need as there is so many to choose from.

Kind Regards

Emma Stevenson

Good Afternoon Jill,

The ION-16 is a Keypad and Panel - it can be wireless and wired,

The ION-30 is just the panel, you would need to buy the keypad aswell as its sold separately

Hope this Helps

Kind Regards

Emma Stevenson

Good Morning Bryan,

Unfortunately we do not do free shipping,

Google have put that on them self’s-  we did not - We have never done free shipping.

My apologies for the misleading advertisement.

Good Morning Michael

if you could email this to support@support.alertelectrical.com we can advise on this for you

Many Thanks

Nathan Swann

Good Afternoon Patrick,

Yes the ade-bellbox-the-one-for-£16.88 does include the Nicad.

Kind Regards

Emma Stevenson

Good Morning Dave,

Unfortuenty we do not take order over the phone and all orders have to be placed online, this is due to security reason

Kind Regards

Emma Stevenson

Good Morning Mr Thorpe

Your DHL Waybill number is 6291255250

i have this down as received in a depot on Malaga and delivery should be in the next few days

Many Thanks

Good Morning Dennis

Looking at this i would suggest that the Scantronic 9651EN-41 would be a more suitable panel for your needs

Many Thanks

Nathan Swann

Good Morning Adam

Unfortunately this is not something we would know

If you contact Texecom on the following number 01706 220460 they will be able to advise you further.
 

Many Thanks

Nathan Swann

Good Morning Sammy

Unfortunately this is not something i would have information on

 If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required

Many Thanks

Nathan Swann

Good Morning Robert

unfortunately a 7amp battery would not be suitable for this panel

i would suggest that the AB21 would be most suitable for this panel

Many thanks

Nathan Swann

Good Morning John.

Yes you can- if you send your requirements in via email at support@support.alertelectrical.com.

We will then send a quote to you.
 

Kind Regards

Emma Stevenson

Good Morning Sam,

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Good Morning Dave,

Yes we are able to do that,

if you send your Company Logo over to us Via PDF to Support@support.alertelectrical.com and your reqirements we should be able to get this sorted for you.

Good Morning John

The 8EP417A Keypad is the unit i would suggest is the most suitable for your unit

Many Thanks

Nathan Swann

Hello

Please contact CSL on this number 01594 545454 and they will be able to help you with this

Good Morning Richard

Delivery is next day if the item is in stock and ordered before 2pm

it is advised that you are home on the day of delivery but if not a calling card will be left by Yodel and delivery can be rearranged

Many Thanks

Nathan Swann

Good Morning Cees

Unfortunately it  is not something we do, we only do it with a blue base.

Good Morning Jonathan

if you could contact support@support.alertelectrical.com with your order number then we can advise further for you

Many thanks

Nathan Swann

Good Morning David

i can confirm that this panel does come with an LED keypad

Many Thanks

Nathan Swann

Good afternoon Darren,

Unfortunately we don't offer any codes for Free delivery as all our delivery's are charged at £3.98

Please see the below link for all our delivery details

http://www.alertelectrical.com/3/delivery

Many Thanks

Nathan Swann

Good Morning Yash

the Leicester branch address is below

Leicester Branch
Unit 29 Gorse Hill Commercial Centre
Boston Road
Beaumont Leys
Leicester
LE4 1AW

Many Thanks

Nathan Swann

Good Morning Deborah,

unfortunately it is something that we will not be able to advise you on,

 If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

Many thanks

Emma Stevenson

Good Morning Alfred,

If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Many thanks

Emma Stevenson

Good Afternoon David

Unfortunately we are only an electrical wholesaler and not an alarm installer

Please contact your local Alarm installer for further information

Many Thanks

Nathan Swann

Good Morning Kevin

 If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required

Many Thanks

Nathan Swann

Good Morning Andrew

if you could email your order number to support@support.alertelectrical.com then we can advise further for you

Many thanks

Nathan Swann

Good Morning Roger

 If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

 

Good Morning Nilesh

i can confirm your order is out for delivery today with Yodel

your tracking number is JD0002287693200673

Many Thanks

Nathan Swann

Good Morning Nilesh

if you could email your order number to support@support.alertelectrical.com then i can look into this for you

Many Thanks

Nathan Swann

Good Morning Chris

unfortunately this is not something we would be able to confirm for you

If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required

Good Afternoon Calum

the AB21 battery would be most suitable for this panel

Many thanks

Nathan Swann

Good Morning

This unit does come with a white cover

Many Thanks

Nathan Swann

Good Morning John

Unfortunately this is not something we would be able to advise on as we have never supplied Ademco products

 If you contact Texecom on the following number 01706 220460 they will be able to advise you further.
 

Many Thanks

Nathan Swann

Good Morning Kim

if you supply your vat number and order number on a email to support@support.alertelectrical.com we can deduct the vat from your order

Many Thanks

Nathan Swann

Good Morning Stuart

Please advise on which unit you have so we can advise

if you could contact us at supoort@support.alertelectrical.com we can advise on this for you

Many Thanks

Nathan Swann

Good Morning

That 2.1 will be suitable, there is no real difference to be honest.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning David

Unfortunately these units are currently out of stock

once ordered delivery on these would be 3-5 working days

if you have any further questions please contact support@support.alertelectrical.com

Many Thanks

Nathan Swann

Good Morning Robert

if you could advise on which alarm this is and email this to support@support.alertelectrical.com then we can advise further for you

Many Thanks

Nathan Swann

Good Morning Derek

Unfortunately due to how old the existing system is i cannot confirm on whether this would be OK to do

If you contact Texecom on the following number 01706 220460 they will be able to advise you further

Thank you for submitting a ticket to Alert Electrical Support, if you would like to contact Pyronix technical on the following telephone number 01709 700100 they will be able to advise you.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning

We are wholesalers, we do not have the technical knowledge to help with this.  It would help if you could provide further information such as what model your alarm is so we can direct you to someone who can help.

Kind regards

Stacey Harrow

Customer service advisor

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning Rob

 if you would like to contact Pyronix technical on the following telephone number 01709 700100 they will be able to advise you

Many Thanks

Nathan Swann

Good Morning

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Thank you for contacting Alert Electrical Support, if you would like to contact Pyronix technical on the following telephone number 01709 700100 they will be able to advise you.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Afternoon Mary

Unfortunately this item has been obsolete for many years and we would carry no spares for this

Many Thanks

Nathan Swann

Thank you for contacting Alert Electrical Support.  If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

Thank you for your enquiry.

Kind Regards

Stacey Harrow

Customer service advisor

Good Morning

Unfortunately we do not supply to Bangladesh at this time so are not able to help you.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning Peter

 If you contact Texecom on the following number 01706 220460 they will be able to advise you further

Many Thanks

Nathan Swann

Good Morning Paul

If you would like to contact Support@support.alertelectrical.com we can advise further on this for you

Many Thanks

Nathan Swann

Good Morning Alan

If you would like to contact Support@support.alertelectrical.com with we can advise further on this for you

Many Thanks

Nathan Swann

Good Morning Jagdish

Unfortunately as we do not sell any Gardtec items its not something we would be able to advise on

Good Morning Haroon

If you would like to contact Support@support.alertelectrical.com  we can advise further on this for you

Many Thanks

Nathan Swann

Thank you for submitting an enquiry to Alert Electrical Support, if you would like to contact Scantronic technical on the following telephone number 01594 545454 they will be able to advise you.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning

I can confirm that this panel does come with a remote keypad.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning Fred

Its not something that we do but if you contact Support@support.alertelectrical.com we can advise on who you would need to speak with to obtain this

Many Thanks

Nathan Swann

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind Regards

Stacey Harrow

Custoemr service advisor

Good Morning

Texacom products are not compatable with non-Texacom products so would not work.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Afternoon

We are not alarm installers so do not necessarily have the technical knowledge to provide you with such advice. It may be useful however to establish what make of alarm you have to try and help you.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning Alan

if you would like to contact support@support.alertelectrical.com with your order number we can email you a copy vat invoice

Many Thanks

Nathan Swann

Good Morning Victor

If you would like to contact support@support.alertelectrical.com we can advise on the status of your order

Many Thanks

Nathan Swann

Thank you for contacting Alert Electrical Support.  If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer Service advisor

Good Afternoon

Unfortunately as we are wholsalers we do not have the technical knowledge to know why this would be, you may need to contact an electrician or an alarm installer in your area to clarify what the issue is or perhaps the manfacturer of the alarm system.

Thank you for your enquiry.

Good Morning

Please see link below to a battery I think you may be enquiring abourt.

http://www.alertelectrical.com/prod/307/1ah-12v-back-up-battery-for-burglar-alarm-control-panels

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning Steve

Unfortunately its not something i would be able to advise on

If you contact Texecom on the following number 01706 220460 they will be able to advise you further

Good Morning Daniel

unfortunately we don't have any information on this unit

 If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required

Good Morning

Please Advise on which order number this relates to and email into support@support.alertelectrical.com

Many Thanks

Nathan Swann

Good Morning Gail

Could  you advise on which panel this is so i can suggest the correct battery for this

SL compact is not one i can see in any of our listings

if you could confirm and email into support@support.alertelectrical.com we can advise further

Many Thanks

Nathan Swann

Good Morning David

Unfortunately this is not something we can advise on for you

 If you contact Texecom on the following number 01706 220460 they will be able to advise you further.
 

Many Thanks

Nathan Swann

Good Morning

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning

Unfortunately we do not deal with this make of alarm and do not supply anythiing suitable for it. We are aware that they are still around, it may be worth speaking to the manufacturers of the item.

Thank you for your enquiry.

Kind regard

Stacey Harrow

Customer service advisor

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning

Can you provide further information please so we can provide you with correct information.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning Neil

the Battery for this panel would be the AB3

Good Morning John

If you added the TSD or GJD700 units these will work with this panel to call your mobile

Good Morning Chris

 If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required

Good Morning

We do supply to customers through most of Europe soyou can order from us, in regard to the Texacom product, please call Texacom on the following number 01706 220460 they will be able to advise you further.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning Parveen

if you could send an email to support@support.alertelectrical.com and advise on which panel you have we can advise further

Many Thanks

Nathan Swann

Good Morning Paul

The AB21 would be the most suitable for this panel

Many Thanks

Nathan Swann

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind regards

Stacey harrow

Customer service advisor

Good Afternoon

We do not have the technical knowledge for this unfortunately, can you advise what brand of system you have and we can put you in toch with the manufacturer.

Kind regards

Stacey Harrow

Customer service advisor

Good Afternoon

Please find links below to the best system for the requirements plus a link to a communicator compatible with the system.

http://www.alertelectrical.com/prod/944/scantronic-8-zone-control-panel-with-9941-rkp-english

http://www.alertelectrical.com/prod/1405/gjd-gsm-speech-and-text-autodialler

Kind regards

Stacey Harrow

Customer service advisor

Good Morning

I am sorry to hear this, unfortunately we do not heve the technical knowledge on this to know what the issue could be, I suggest you speak to Texacom on 01706 220460  to discuss the situation to find out what the issue could be.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Good Morning Morgan

Unfortunately this is not something we would know

 If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required

Many Thanks

Nathan Swann

Good Morning Allan

This Does sound like the bell box would need replacing

i would suggest the 8EP420 or the AG6 as most suitable bell box's for you system

Many Thanks

Nathan Swann

Good Morning

Please clarify your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Thank you for contacting Alert Electrical Support.  If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer Service advisor

Good Morning

I am sorry to hear this, however, we are electrical wholesalers, not alarm installers so unfortunately we would not know. I suggest you contact the manufacturer.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Thank you for your enquiry, unfortunately we are unable to provide technical information.  If you would like to contact Scantronic technical on the following telephone number 01594 545454 they will be able to advise you.

Thank you for your enquiry.

Kind Regards

Stacey Harrow

Customer service advisor

Thank you for submitting a ticket to Alert Electrical Support, if you would like to contact Scantronic technical on the following telephone number 01594 545454 they will be able to advise you.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind Regards

Stacey Harrow

Customer service Advisor

Good Morning Derek

With regards to a suitable replacement the Scantronic 9561EN-41 would be the panel i suggest would be most suitable for your needs

Many Thanks

Nathan Swann

Good Morning Glynis

Unfortunately we do not have the information on this panel to be able to advise further

If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required

Many Thanks

Nathan Swann

Good Morning Toby

Unfortunately we are unable to advise on this as this panel has been obsolete for a few years now

 if you would like to contact Pyronix technical on the following telephone number 01709 700100 they will be able to advise you

Many thanks

Nathan Swann

Good Afternoon

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry

With kind regards

Kerry Wesseldine

Customer Services.

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind Regards

Kerry Wesseldine

Customer Services.

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind regards

Stacey Harrow

Customer service advisor

Thank you for contacting Alert Electrical support.  If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required.

Thank you for your enquiry.

Kind Regards

Stacey Harrow

Customer service advisor

Thank you for submitting a ticket to Alert Electrical Support, if you would like to contact Scantronic technical on the following telephone number 01594 545454 they will be able to advise you.

Thank you for your enquiry.

Kind regards

Stacey Harrow
Customer service advisor
 

Good Morning

We as wholesalers do not have the technical knowledge to be able to deal with faults. As far as I am aware though, this particular alarm system is obselete, I suggest you call Honeywell on 0844 8000 235 and they should be able to advice you.

Kind Regards

Stacey Harrow

Customer service advisor

Good Morning Matthew

Unfortunately this is not something i could advise on this

If you contact the manufacture Honeywell on the following number 01698 738509,  they will be able to give you the technical advice required

Good Morning Gerry

Im not 100% on how you would remove this fault

 If you contact Texecom on the following number 01706 220460 they will be able to advise you further

Many Thanks

Nathan Swann

Good Morning Ion

what i have done is sent you an installation manual for this panel as it should provide better information on this for you

Good Morning

Could you advise on which item it is you have so i can advise further on this for you

Many Thanks

Nathan Swann

Good Morning

could you advise on the type of alarm you have or manufacture of the panel so i can advise for you

Good Morning Paul

as the Accenta 8 has been obsolete for a few years now i would suggest a replacement panel would be the best route to go down

i would suggest the 8SP401A would be the most suitable as this was the replacement for the Accenta 8

Good Afternoon Neil

The code for the remote keypad is the main code for the system so yes you can use this to reset the system

Good Afternoon Neil

Unfortunately you would have to Reset the alarm in order to add this item on to the system

If you have any further questions please let me know

Many Thanks

Nathan Swann

Good Morning

After Checking with Honeywell the manufacture of this item i have been advised that spares for the SEC802 & 800L are no longer available as these units have been discontinued

Many Thanks

Nathan Swann

Alert Electrical Wholesalers

Good Morning David

looking through the information i have on this i cannot see why the alarm would turn off after a certain time

If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

Survey your home and determine how many windows and doors you want to be protected by your home security system.

Determine possible locations for the control panel and keypads. You might find it convenient to place a keypad close to the front door. You might also want a keypad close to the bedrooms. The control panel is the 'brains' of the system, and the keypads allow you to program the control panel and turn it, or its components, on and off.

Determine how far away windows and doors are from the control panel so that you know how far burglar alarm cables will be routed if you choose a wired alarm system or how far a wireless system needs to communicate with sensors. Bare in mind that it can be difficult to install a hard-wired security system unless your house is still under construction or you plan to re-decorate.

Decide whether you want a monitored security system that will be monitored 24 hours a day. The central monitoring station 'watches' your home for a monthly fee. Burglar alarm systems monitored by a central station should be installed by a professional burglar alarm installer.  A less expensive alternative is a basic sensor system with a telephone autodialer  that connects the system to your phone lines and dials preselected numbers if the house's home alarm is breached.

Consider your lifestyle. Does anyone in the family often get up in the middle of the night for a snack? Do you have a large pet that roams the house at night? Such circumstances will influence the type of motion sensor you select and how it is installed. It may also call for you or members of your family to take trips to the keypad to prevent false alarms.

Choosing a System

Choose a system with a control panel that can monitor all the zones you have in your home. Each window or door integrated into the system is considered a zone. A basic system is capable of controlling eight zones. However, many panels, like the Texecom Premier series,  permit the addition of expansion modules that allow the system to watch up to 32 zones.

Determine if the routing of the wires for a hard-wired security system might be too long. With a wired system, you will have to drill holes in walls where wires will have to be routed. If the wire run appears too long to you, choose a wireless system. Make certain that a wireless system can perform up to the distance of the farthest zone although this can be increased by use of a range extender.

Be certain that the system you choose can accept fire-protection sensors, carbon monoxide sensors and combustible-gas detectors, anti-freeze-up low-temperature switches (especially in cold climates) and water detectors. Make sure that panic buttons are or can be included.

Choose a system that is user-friendly. Make certain that inputting codes into the keypad is not a complicated process and is one that everyone in the family can learn quickly. You don't want to have to refer to the owner's manual as you input or try to interpret codes.

Work the keypad of the system you select to assure yourself that it is easy to use. Encourage all family members to work the keypad so that you will select one that everyone can use comfortably.

You can access a user manual by following this link http://www.alertelectrical.com/4/faq/cat/22/manuals-and-user-guides#answer  and navigatig down the page to the Pyronix section.  If it is a engineers manual that you require you should contact Pyronix directly.  Thank you for your enquiry.

Good Morning

Unfortunetly this order did miss the deadline and delivery would now be monday

Most of the burglar alarm components that we sell on alertelectrical.com will make a good residential alarm system.  To make your selection easier we have tried to assemble some complete alarm systems from the most popular manufacturers like Texecom, Phttp://www.alertelectrical.com/prod/986/pyronix-sterling-10-lcd-intruder-alarm-system-kityronix and Honeywell ADE.  Each and every home is different so you should customise each kit byadding your own extra components to suit your individual circumstances, like a telephone autodialler that will telephone pre-determined numbers in the even of the system going in to alarm.

C&K Securitech are now owned by Honeywell.  You can download user guides for the C&K Securitech SEC800L and Securit 802 on our Honeywell Burglar Alarms userguides download page. 

Takex Beam detectors are designed to be used outdoors and trigger an alarm system when the beams are broken.  You need to connect it to a burglar alarm control panel in the same way you would normally add a detector to a burglar alarm system.  You can find prices and specifications by clicking on the link.  Thank you for your enquiry.

Good Afternoon Michael  Thank you for your email, if you click on the following link to the pir's we have these in stock delivery would be next day. Delivery on this would be £6.00+vat .  Please don't hesitate to contact us if you require any further information.

Thank you for your enquiry, i the dimensions for the Activ8 360 PIR are Depth = 110mm Height = 45mm If you click on to the following link you will see the specifications for the detectors.

http://www.alertelectrical.com/upload/pdf/532activ8pir.pdf

Magnetic contacts

Advantages: Cost effective, reliable

Disadvantages: Labour intensive, only monitors openings, not the glass itself

Shock sensors

Advantages:  Very good for covering a small area including openings and glass, time saving.

Disadvantages: Need careful setting up.

Glass break detector

Advantages:  Very good for detecting the sound of glass breaking over a fairly large area.  Easy to install.

Disadvantages: Only monitors for breaking glass, does not detect forced opening.

I hope that helps

Thank you for your enquiry, if you click on the following link to the Scantronic 9651 this would be a suitable replacement for your control panel. http://www.alertelectrical.com/Burglar-Intruder-Alarm-Systems/Alarm-Control-Panels/Scantronic-burglar-alarm-panels/Scantronic-9651EN-41-8-zone-control-panel-with-9941-rkp---English-9651EN-41.asp 

Your requirements are straightforward and within the scope of our standard systems.  To create a chime facility you need only to set the required zone as ‘entry/exit’ and then set it to chime.  The problem with the Avanti LC system is that the instructions are a little bit brief.  They do however have an excellent technical helpline open 9am to 5pm Monday to Friday.

The other option would be the Kit 4 Texecom VR8 kit which is a similar specification to the Avanti system but with slightly more comprehensive instructions but it doesn’t have LCD rkp.  The ‘Red For Bed’ tag facility is unique to the Avanti system

I think you would probably be best going with the Avanti system.

Thank you for your enquiry, any of the wired pirs will work with the panel, if you click on the following link to our range of complete alarm kits this will give you an idea of what is required. 

Many thanks for you're valued enquiry. The VR8 includes a transformer in the panel, but you would have to purchase the battery seperate. If you click on the following link to the battery required 2.4ah 12v Back Up Battery For Burglar Alarm Control Panels - AB21. Please do not hesitate to contact if you have any further questions, assuring you of our most careful attention at all times,

You can use an Infinite 8 channel wireless receiver for Infinite wireless detectors.  These are designed to be added to an existing burglar alarm to give wireless burglar alarm detector functionality.

It is true that wireless alarms built up a reputation for being unreliable and prone to false alarms.  However, at least for the last 10 years, as long as the alarm purchased is of reasonable quality you will not have a problem with a wireless alarm and you certainly will not have a problem that a potential burglar could compromise a well designed installation.  The old wireless burglar alarms used to run on 468mhz which was shared by many other wireless devices but modern wireless systems have come on a long way since they were first launched.  The Infinite uses 868Mhz FM to create a strong clear signal for up to 200m in free air, or approximately 90m through walls depending on conditions.  The control panel has a signal strength indicator allowing easy determination of these factors.  The FM transmitters within the system have high security data encryption making use of a rolling code facility which makes the chances of any other transmitters accidentally using the frequency highly unlikely, in the ratio of 1,000 000s : 1.

Thank you for your enquiry.

Thank you for your email, if you click on the following link http://www.alertelectrical.com/Burglar-Intruder-Alarm-Systems/Alarm-Control-Panels/Intellisense-Securit-control-panels/Intellisense-Securit-800L-Remote-Keypad-SEC800LRKP.asp this keypad is compatible with your panel.

Hello.  Yes, Takex manufacture a range of beam detectors specifically for outside use.  They should be connected to a spare zone in a burglar alarm control panel.

Hi  

No the 9448eur90 does not come with a back up battery, you should order an AB21. 

Thank you for your enquiry.

Thank you for your email, unfortunately the panel is now obsolete, you could replace the panel with any of the wired panels have a look at the Scantronic 9448eur-90  or the Texecom V8C.   Both of these panels would be a suitable replacement. Please don't hesitate to contact us if you require any further information.

Yes sounds like the battery if you click on the following link to the replacement battery http://www.alertelectrical.com/Burglar-Intruder-Alarm-Systems/Burglar-Alarm-Batteries/21ah-12v-Back-Up-Battery-For-Burglar-Alarm-Control-Panels-AB21.asp Delivery would be £6.00 + vat. Please don't hesitate to contact us if you require any further information

If you already have an Accenta G4 then your only option will be to hard wire a bell box or start again with a wireless system that can take a wireless bellbox. Infinite do manufacture a retrofit receiver for hard wired systems like the ADE Accenta but this is for wireless detectors and not for wireless bellboxes.

Thank you for your email, if you click on the following link to the replacement battery required. http://www.alertelectrical.com/prod/563/24ah-12v-back-up-battery-for-burglar-alarm-control-panels

First of all you will need your instructions for the alarm system.  The control panel appears to be telling you that the zone marked 'kitchen'is being triggered.  You should either clear the problem causing the alarm to trigger or consider omitting the zone temporarily to allow the system to be armed.  The instructions for omitting the zone will be found in your alarm instructions.  If you choose the latter option then you should immediately contact an alarm compancy to recitfy the problem with the zone.

Thank you for your enquiry.

 If you contact Texecom on the following number 01706 220460 they will be able to advise you further

The 9943 Keypad comes with one proximity tag

Extra tags are avaliable under part code PROXTAGPK5

Hi There

mdt Westech Avanti user manuals are available online but engineer manuals are only available with proof of purchase of the control panel to protect the security of the panels and systems that run with these control panels.  Therefore if you could supply us with your order number we would be happy to supply you with the appropriate engineer manuals.

Thank you for your enquiry.

No the Texecom Premier 2http://www.alertelectrical.com/prod/72/texecom-premier-24-8-24-zones-control-panel4 does not require a PSU as it has its own transformer inbuilt.  It can take any battery form 1.2ah to 7ah so the AB3 3ah battery would be suitable 

Good Morning Dave  Thank you for your email, if you click on the following link to the battery required.

Please don't hesitate to contact us if you require any further information.  Kind Regards Sally Hughes

Hi Brian   

The correct PIR for a conservatory should be one with a high immunity to thermal movement.  Therefore in order of their ability to deal with heat I would advise the installation of: 

1.       A Dual technology detector with combined microwave / PIR detection

2.       A quad PIR detector 

The dual technology detector is immune as the microwave does not pick up heat at all.  They are more expensive and the range of the microwave needs careful setting up as the microwave can go straight through walls and windows and be triggered by a movement on the outside of the property.  Examples of these that we sell are:  Texecom Prestige DT, Scantronic 280En, Pyronix KX15DT and the ADE Activ8 DT 

The quad PIR detector is better than standard as there are dual beams to be triggered but not as good as the dual technology detectors, although they are generally a lot cheaper.  Examples of these that we sell are: ADE Activ8 Quad PIR, Pyronix KX15DQ, Scantronic 220EN and the Texecom Prestige PRESQD 

Thank you for your enquiry.

If you contact Texecom on the following number 01706 220460 they will be able to advise you further.
 

Thank you for your enquiry, a Pyronix reader may be suitable for you application. The other alternative is ESP Infnite Wireless Receiver which can be used in conjunction with an Infinte remote fob.  This will give you the range to arm and disarm the control panel outside of the property.

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required

If you would like to contact Alert Electrical on the following number 0115 8715086 9am - 4pm Monday to Friday or at support@support.alertelectrical.com our sales team will be able to advise you further

Good morning Richard

That's not a problem, if you can place your order via the web and then email us your order number informing us that you have placed the order and I have advised that you are to receive 5% discount.

I will then make the arrangement to take the 5% off at this end.

Kind regards

Stacey Harrow

Customer service advisor

Hi Antonio 

Any of our wired alarm panels will replace your old panel.  My recommendation would be: 

• Texecom Veritas 8C, they always come with comprehensive instructions
• Mdt Avanti 8 these panels come pre-programmed so it saves you having to do to much on installation.

Both panels have 8 zones but that is the minimum these days.  They will both also need an AB21 back up battery.

Thank you for your enquiry.

If you contact Texecom on the following number 01706 220460 they will be able to advise you further

If you contact Texecom on the following number 01706 220460 they will be able to advise you further

Good Morning

The number you require is 01594 545454.

Kind regards

Stacey Harrow

Customer service advisor

Hi Peter

We had put the answer directly on to the product page for the kit 1 and Kit 2.  To save you the time here is the connections:

Avanti should be wired to Intellisense Bellbox as follows:

 Avanti Panel:         T        A          D           B           S-          S+ (S+ doesnt get used as Intellisense Bell doesnt have 'ind' circuit)  

Intellisense Bell:      T        V-        V+        SW        Stb

Let us know if you continue to have any further problems, thank you for your enquiry.

Thank you for your email , unfortunately the Scantronic 4600 has been discontinued. You would need to purchase a new Scantronic alarm panel. Please don't hesitate to contact us if you require any further information.

Thank you for contacting Alert Electrical Support.  If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

Thank you for your enquiry.

The new European Regulations means that unfortunately the status of alarm systems cannot be displayed to by-standers. All panels are now affected by this directive. With regards the programmes. Mdt Westech Avanti 8 is pre-programmed. Programme A (Away - Full Set) means that all 8 zones are protected. Programme B (Bed - Part Set) omits Zones 7 & 8. Programme * is left un-programmed. Within both programmes Zone 1 is Entry Exit, Zone 2 is Time Inhibited and all others are Immediate. The vast majority of installations are covered by these defaults and I would be very surprised if you had need to alter these. Day mode means that the alarm is not set. It will therefore only activate upon a Tamper or PA. Panels are either Set or in Day mode.

Please click this link to Texecom User Guides.  I think the download you are looking for is the second listing. 

Thank you for your enquiry.

Good Morning

The correct battery for this Unit will be the AB21

Over the last few days we've had a number of technical enquiries about connecting Avanti control panels to the Honeywell Intellisense AG6 Activeguard Bellboxes. The correct wiring should be the following:

Avanti should be wired to Intellisense Bellbox as follows: Avanti Panel:         T        A          D           B           S-          S+ (doesn't get used as Intellisense Bell doesn't have ind circuit)  Intellisense Bell:      T        V-        V+        SW        Stb  

Good Morning

The most suitable panel for your application would be the 8SP399A and a suitable bell box would be 8EP420

Good Morning Stephen

If you could contact support@support.alertelectrical.com a member of our sales team will be able to price this up for you

If you contact the manufacture Cooper Security on the following number 01594 545454,  they will be able to give you the technical advice required.

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required.

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required

Good Morning Nigel

i have just e-mailed you with regards to this order

 If you contact Texecom on the following number 01706 220460 they will be able to advise you further

If you contact the manufacture Cooper Security on the following number 01594 545454,  they will be able to give you the technical advice required.

You would need to contact a company that is NACOSS,SSAIB or NSCIA approved as it is the companies and not the systems that are approved. You will find these in your local directory.

We have a page listing all of the ADE user guides for you to download.  Please click the link.

If you contact Alert Electrical on the following number 0115 8715086 9am - 4pm Monday to Friday or at support@support.alertelectrical.com  our sale team will be able to advise you further

A burglar alarm /intruder alarm is a proven deterrent against burglary and crime. There are two main types of burglar alarm, these are:

Bells only: - These systems rely on sounders to both deter the burglar and also warn neighbours of the intrusion. A system will normally have 1 external sounder as a minimum, this can be added to by having a internal siren as an extra deterrent inside the property, an additional decoy box on other exterior elevations to provide extra visual deterrent outside or an extra external sounder could also be used.

Monitored Systems: - These systems have all the features of the ‘bells only’ system with the addition of being monitored by a central station via a telephone line or radio link. When the alarm is triggered it sends a signal to the central station, which then notify the key holders and police of the alarm. These systems are a requirement of some contents policies, normally where this is the case it is also a requirement that an alarm installation company that is a member of an approved installations organisation installs them.

It is also possible to install a ‘telephone auto dialler’ onto a bells only system, which can notify a set of telephone numbers both static and mobile of the alarm activation. These have the advantage of immediate notification without incurring ongoing charges for central station monitoring.

The main components of a Burglar Alarm System are: -

Movement Detectors - to detect the burglar moving through the house

Door and Window Magnetic Contacts - to detect the opening of doors and windows

These are hard-wired or wireless radio-link to a: -

Control Panel - which processes the signals and sounds the bell or siren and/or alerts the Central monitoring station by telephone or radio link and/or alerts a number of people by telephone auto dialler.

Remote Keypad(s) - linked to the control panel so that the system can be set and unset by a code in different parts of the property

Bell or Siren - outside the property, out of reach of the intruder, a complete self contained unit with backup battery that will sound even if there is no power to it.

Whatever kind of system you have, it must be well installed and reliable.

It has to work correctly every time and not give false alarms.

Higher risk homes and business customers are investing in Closed Circuit Television (CCTV) systems. In this case you must decide whether you want surveillance of unauthorised activity or recognition of intruders.

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required

PIR's or 'Passive Infra-red Detectors are one of the most secure methods of detecting intrusion within the house. They monitor the background infrared level and when this level changes by someone, or something entering the monitored area, they send a signal to the control panel, which then goes into alarm.

To provide adequate cover for the house it is necessary to determine what are the areas where an intruder could gain entry and secondly what are the most sensitive areas that you would most like to protect.

At the very least there should be a detector in the hallway downstairs and upstairs. If the intruder gains entry he/she will have to cross these areas in order to move around the house. It is then necessary to look at the areas of the house where the intruder may gain entry and leave again via the same route with valuables and install a PIR in these areas. These areas might be the computer in the spare room or the jewellery box in the main bedroom. These areas should also have a PIR installed.

In order to install properly you should not install more than 1 detector per alarm zone on the control panel unless a 'latching' PIR is used. This is so that in the event of an alarm or false alarm it is possible to distinguish which detector caused the control panel to go into alarm. Latching PIR's have a visual indication on the detector that it has triggered but it is necessary to install 8-core cable for these to work. They are perhaps better suited to retrofit situations where additional detectors are required on an existing installation.

Most modern control panels have 8 alarm zones so it should be within the scope of the panel to install standard non-latching PIR's. If more than 8 PIR's are required and or 1 or more of the zones is being utilised as a panic or fire detection zone it would be better to step up to a 16 zone burglar alarm panel. At this moment we do not list one on our web site but you can email or telephone us and we will be glad to provide details.

The plan shows a basic layout of a smaller house. There are 3 PIR detectors installed on the ground floor with a further PIR installed in the landing area on the top floor. There is also a door contact protecting the front and back doors.

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required

if you would like to contact Pyronix technical on the following telephone number 01709 700100 they will be able to advise you.

 

It is often the case in burglar alarm installation that the easiest solution is not always the best solution. PIR’s should be installed so that they are triggered by walking across the beam and not towards or away from it. They should not be placed in direct sunlight and they should not be placed where glass can refract sunlight onto them. Do not place them over fires or radiators or any other heat source. Conservatories, greenhouses and some garages should have duel technology detectors installed to cope with the temperatures in these areas. Small garages with 1 opening can normally use a quad PIR detector.

Depending on the weight of the pet/s concerned you can install a pet immune PIR.  These detectors will allow your pet/s to move around within the area monitored by the detector without setting the alarm off.

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required

The only backup battery that you will need is the one for the control panel,
a rough size guide is as follows:

However, to work out properly the size of battery needed it is necessary to work out how much standby time is required (i.e. in the event of mains failure) and the amount of current that the system installed will require. The standby time should be at least 8 hours for Grade 1 systems and at least 15 hours for Grade 2 systems.  In order to comply with EN50131-6 the standby time should be at least 12 hours for both Grade 1 and 2 systems.

The table shows the rated output currents for the standard 12v burglar alarm battery sizes.

.  If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required

If you have some electrical experience then an alarm system should be within your scope.  Sighting and setting up of the detectors should be done with some thought and taking care to read the above instructions (“ Where do I install the detectors?”). Together with the manufacturers instructions to ensure trouble free operation without false alarms. 

All of the control panels included in our site are good quality.  If you are not sure which panel to choose start with the complete alarm kits page looking for the nearest complete kit that suits your needs and then add any extra components that you require.

Yes full manufacturers instructions are provided with all burglar alarm products including kits..

Always ensure that you have isolated and switched off any electrical installations before you commence work. The best place to get power to the alarm control panel is directly from the consumer unit. The burglar alarm should have its own individual circuit protected by a 6a miniature circuit breaker.  The cable from the 6a mcb should be 1.5mm twin & earth sheathed cable, which runs into an unswitched fused 3a spur connection unit (supplied with our kits) that then wires into the alarm control panel.

If it is not possible to wire in directly to the consumer unit then it is possible to spur off of an existing circuit, again using the spur unit provided in our kits.  The cable from the existing circuit to the spur should be of the same size as the existing circuit.  We would recommend the use of a spike suppressor (Our code ‘SUP’) when spurring off of an existing circuit to avoid false alarms caused by mains spikes from other equipment on the same circuit.

• Only connect the mains supply to the mains terminal block, NEVER directly to the PCB.
• ALWAYS refer to the National Wiring Regulations when conducting an installation.
• An appropriate & readily accessible disconnection device (e.g. An unswitched, fused 2a spur) MUST be provided as part of the installation.
• The disconnection device must not be fitted with flexible cord.
• Where identification of the neutral in the mains supply is NOT possible a two-pole disconnection device must be used.
• The building mains must incorporate a short-circuit back-up device.
• Use mains cable of adequate carrying capacity for the rated current (i.e. 1mm Twin & Earth 6242Y).

Good Morning

The item Premier 24 would be most suitable for you needs

If you contact Texecom on the following number 01706 220460 they will be able to advise you further.

 

If you would like to contact Alert Electrical on the following number 0115 8715086 9am - 4pm Monday to Friday or at support@support.alertelectrical.com our sales team will be able to advise you furthe

Thank you for Contacting Alert Electrical Support, if you would like to contact Scantronic technical on the following telephone number 01594 545454 they will be able to advise you.

Thank you for your enquiry.

If you would like to contact Alert Electrical on the following number 0115 8715086 9am - 4pm Monday to Friday or at support@support.alertelectrical.com our sales team will be able to advise you further

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required.

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to give you the technical advice required.

If you contact the manufacture Honeywell on the following number 01698 738570,  they will be able to advise you on the most suitable panel to replace your existing system

If you would like contact the Alert Electrical on the following number 0115 8715086 9am - 4pm Monday to Friday or at support@support.alertelectrical.com  they will be able to provide you with a copy invoice.

If you contact the manufacture Cooper Security on the following number 01594 545454,  they will be able to give you the technical advice required.

BSI DD 243: 2002 is a code of practice for the installation and confirmation of intruder alarm systems designed to generate confirmed alarm conditions. The document was written in response to the ACPO Security Systems Policy 2000 published by the Association of Chief Police Officers, which became effective on October 1st 2001.

It means that if you supply intruder alarm systems that require a police response, you may need to dramatically change the way you design and/or install those systems.
This applies to systems installed to BS4737, BS7042 or EN50131-1

This information was provided with permission from  the 'DD243' website, click for more information.

There could be two reasons for this;

1. Your smoke alarm battery is low and is beeping
2. The zone of the area that is beeping on your alarm panel is set to 'chime' which needs to be changed.

Thank you for your enquiry.

I believe that the Scantronic 916 is an obsolete control panel.  Here is the link to the alternative hard wired control panels on our website: Scantronic burglar alarm panels

Thank you for your enquiry

If you contact the manufacture Cooper Security on the following number 01594 545454,  they will be able to give you the technical advice required.

Please contact Texecom on 01706 220460. They should be able to help you with your enquiry

Good Morning

If you would like to contact Scantronic technical on the following telephone number 01594 545454 they will be able to advise you

A conservatory is a hostile environment for a PIR becasue of heat causing alot of thermal air movement.  Therefore we recommend two types of detector for conservatories:

Our PIR category with a choice of manufacturers can be found here Burglar Alarm PIR & Detectors

Thank you for your enquiry.

We get a number of requests for replacement manuals.  There are two types of manual for a burglar alarm control panel.  One is the 'User Guide' which will give the user of the system information on how to get the most out of the alarm system.  Information like full setting, part setting, omitting a zone will be in here.  The other is the 'Engineer Manual' which gives information on installing the system, programming the panel, re-storing the panel to factory defaults etc.

We can supply 'User Guides', you will find these below stored in PDF format, you will need an  Adobe Acrobat Reader to download these.

We cannot supply 'Engineer Manuals'.  There are security implications to supplying these manuals, please contact the manufacturer of your intruder alarm panel for the information that you require.  If you have lost the user code for your control panel then it may be necessary to contact an approved local security alarm installation company who will come and reset your control panel for you. 

User Manuals

Texecom

Pyronix

Scantronic

Contact Details

Pyronix:     www.pyronix.com
Texecom:   www.texe.com
Lynteck:     www.lynteck.co.uk (Melcom control panels)
Honeywell:  www.getintellisense.co.uk (Securit control panels)
Scantronic:  www.scantronic.co.uk

Depending on how many smoke alarms you require most of the burglar alarm panels have the facility to add smoke and heat detectors to the panel. For example the   Texecom Premier range are compatible with 12v 2 and 4 wire smoke and heat detectors.  Texecom also produce a  comprehensive range of 12v smoke and heat detectors to give warning via the burglar alarm system should a fire break out on the property.

Please see below for the information, if you wish to change or add other items the carriage charge is shown at the checkout.

	Quantity	Total (exc. VAT)	Total (inc. VAT)
Delete		Scantronic 9448EUR 7 Zone Panel	Less Qty.More Qty.	€31.01	€36.43

Thank you for your enquiry.

 This delivery charge is correct for your location.

Good Morning

If the item or items you wish to order are in stock and ordered before 2pm then delivery would be next day by DHL/Yodel.  Please see our delivery section on the website.

Thank you for your enquiry.

Kind Regards

Customer Services

Hi there.

The engineer needs to reset the control panel back to factory settings, any professional alarm engineer should know how to do this.  The replacement battery is a 2.4ah 12v. 

Thank you for your enquiry.

Good Afternoon

you will receive an engineer code for this panel, with this you can create your own access code of your choice

Good Morning

A good replacement for the Optima XM would Be the Honeywell/ADE 8EP396A and AB21 battery to suit.

Kind Regards

Customers Services

Good Afternoon

After Spending sometime looking for information on this product unfortunately the information i have found does not help with this question.

The best thing i can advise on this would be if you would like to contact Pyronix technical on the following telephone number 01709 700100 they will be able to advise you

Many Thanks

Nathan Swann

Good Morning Rob

After reading your email and looking through the Internet on this panel i can see allot of people say they have the same problems with this panel

as the panel is very old and not something i have dealt with before it would be difficult for me to suggest anything but a replacement system.

for a system to last more than 15years is extremely rare

if you would like further information on new alarms systems please contact me

Many thanks

Nathan Swann

Good Morning Rob

I would suggest a kit for this as the whole system would need to be replaced

I would suggest KIT1 as i feel this would meet your requirements

Good Morning Lee

Unfortunately without the engineers code it would be imposable to change the code on this alarm panel

also the faults you seems to be getting suggest the maybe a faulty on the unit and may have to be replaced

if this is the case i would suggest the Texecom V8C as a suitable panel for your needs

Many Thanks

Nathan Swann

Good Afternoon

Unfortunately Scantronic do not supply replacement keys for this panel

we would have to advise on a purchase of a new panel on this occasion

Good Afternoon

If you contact Texecom on the following number 01706 220460 they will be able to advise you further

If you contact Texecom on the following number 01706 220460 they will be able to advise you further

Click the following link and you will find the user manual that you are looking for: LINK

Yes we do make the kits up ourselves.  It is possible for you to choose the individual parts from our site to make up the kit that you need otherwise please email nott@alertelectrical and we will be pleased to help you with your selection.

Thank you for contacting Alert Electrical .  If you contact Texecom on the following number 01706 220460 they will be able to advise you further

Castle Care Tech User Guides