Fire and Smoke Alarms
Q. I need to replace just the alarm part of my Firex model 1240C which goes off even with a new battery. Please tell me the current replacement model & its price.
Thank you for contacting Alert Electrical support. If you contact Kidde Safety on 01753 766144 they will be able to advise you.
Thank you for your enquiry.
Kind regards
Stacey Harrow
Customer service advisor
Q. Please - when I go to Secure Checkout why is https crossed out in the address bar. When I then attempted to use google checkout I was unable to continue because the order total did not include post/packing. I look forward to your response.
Good Morning Anthony
If you contact support@support.alertelectrical.com we can advise further on this for you
Many Thanks
Nathan Swann
Q. Good afternoon, I have a customer who is looking for the below. Would you be able to let me know if this is something you can supply to us please. 6'' General Alarm Bell, 24 VDC , Red Colour ABS APPROVED ONLY Your earliest feedback would be greatly appreciated. Thank you
Q. Can I put radiator covers over my heaters?
Q. Can I install your heating products myself?
Installed products e.g. panel heaters, storage heaters etc. should always be fitted by a competent person, preferably a qualified electrician and must be installed in accordance with the current IEE wiring regulations. Most portable products are supplied with a mains cable and plug and require no specialist installation.
Q. What are the main benefits of purchasing a storage heater?
Storage heaters are one of the most popular forms of electric heating, and because they use low cost 'off peak' electricity running costs are low. Storage heaters are also cheap and easy to install, requiring no pipework or flues. Storage heaters have no moving parts or internal combustion, are virtually maintenance free and do not require an annual safety check.
Q. What types of storage heaters are in your range?
We have the widest range of storage heaters on the market. Ranges include heaters with manual or automatic charge control, combination models that include a convector heater, and fan assisted models for even greater efficiency and control.
Q. Can I move my storage heater?
This should only be attempted by a competent person or electrician. For safety reasons all electrical supplies to the heater must be switched off and all bricks removed before moving the heater.
Q. Can I use a storage heater in a bathroom?
Our mini storage heaters are suitable for bathroom use.
Q. Can I dry my clothes on my heater?
You should never cover the surfaces of the heater or obstruct the air outlet grilles as this will cause temperatures of the product to rise and the safety cut-outs to operate. However a towel rail for our mini storage heater range (XL/XLS6) is available as an accessory which provides a safe method of using a storage heater to dry clothes and towels. Please contact us for further details.
Q. Can I paint my storage heaters?
We do not advise the painting of any of our heaters. It is very difficult to obtain paint with sufficient quality able to withstand the high temperatures involved.
Q. How can I heat my conservatory where there is minimal wall space?
The EVS range of low profile panel heaters are ideal for low-level installations. It is important to size the heaters correctly.
Q. Where in my house would panel heaters provide the best heating solution?
Panel heaters provide instant, controllable heat and are suitable for any area. They are particularly suited to occasional use areas such as hallways or bedrooms and because they are splashproof they are also suitable for bathrooms.
Q. Do your heaters have a frost protection setting?
Yes, all of our panel heaters and some other products incorporate a frost protection setting.
Q. Are your towel rails approved for bathroom use?
Yes, all of our towel rails are IPX4 rated for use in wet areas.
Q. Will your towel rails heat the whole bathroom?
This depends on the size of your bathroom. All our towel rails will provide a certain amount of extra heat for the room, but the 'BR' range of towel radiators could heat the bathroom by itself.
Q. My mains connected alarm is making a squawking sound at regular intervals. I assume this means that a back up battery needs replacing? Having removed the cover for a brief inspection, I could not locate the battery. Can you advise on its location and how to replace?
Good morning Adrian
Please could you confirm what make of alarm you have so we can provide the relevant information.
Kind regards
Stacey Harrow
Customer service service
All enquiries please contact via live chat 9am - 4pm Monday to Friday support@support.alertelectrical.com please include your order number (Starts W201..)
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