General Website Questions
Q. You give an option to collect from a branch, but your website does not say where any branches are. Can you tell me where they are
Good Morning
When you have added the item you require to cart, you then proceed to checkout and enter your address, underneath it has the option to collect from branch. If you click on the drop down menu, it will give you the list of the branches it can be collected from.
Thank you for your enquiry.
Kind regards
Stacey Harrow
Customer service advisor
Q. I have just entered my card details to pay for an item and the confirmation screen did not appear - please can you let me know if it all went through ok. Many thanks. Regards. David
Good Morning David
if you could contact support@support.alertelectrical.com we can advise further on this for you
Q. How do I delete my account and all my details?
Good Morning
We can have this done for you
Please email your details to Support@support.alertelectrical.com and we can have this deleted for you
many thanks
Nathan Swann
Q. On buying elnur 1.7 automatic the checkout says 3.98 for delivery - delivery is meant to be free on elnur. what is the 3.98 for? obviously did not finish purchase. little suprises ruin the trust!
Good Morning
Delivery is free on Elnur products, I am unsure why the website has charged delivery, it is obviously a glitch on the system that shouldn't be happening and these things happen unfortunately, without being informed about it there is little we can do to minimise issues, it is a surprise to us too.
Can you provide an order number so we can look into this and refund any deivery charges.
Kind regards
Stacey Harrow
Customer service advisor
Q. Hi Do you have any trade counters . I live in Nottingham and would like to collect Regards Jonathan
Yes we have a trade counter in Nottingham, the address is:
Alert Electrical Wholesalers Ltd
2 Ashling Court
Iremonger Road
Nottingham
NG2 3JA
Tel: 0115 986 4911
Hours of business:
Monday - Friday 8am - 5pm.
We dont stock everything on the website at your local branch. To avoid any dissapointment you should contact the branch first to confirm that your website order has been received at the Nottingham branch.
Q. Have tried to make a single purchase of a Dimplex Girona panel heater - without success - on each occasion - having divulged my credit card details to make the purchase an error message comes up with google checkout. I followed the instructions to clear the cache etc but still no success - and reverting to the shopping cart showed me buying variously 2 or 3 of the heaters!
It sounds like a problem with Google Checkout and not our website; www.alertelectrical.com
This is the reason that we provide two means of online payment, you should have more success if you try our alternative online provider Protx which is the default option on our website.
Q. Do you provide a 'white label' service for your web site and drop-shipping to wholesale buyers/resellers?
No we do not have the facility for a 'white label' service, namely selling on and / or rebranding for other seller and websites. Thank you for your enquiry.
Q. we like to order several products to the Netherlands. What to do with the VAT? Can you bill us without VAT? Kind regards Han Korthals
Dear Han
We charge VAT to all European countries unless you hold a VAT excemption number. If you do not have a VAT excemption number then we have to charge VAT.
Thank you for your enquiry.
Q. what's your working duration if I come to Ilkeston to collect my order? Thanks
Good Morning
Our Opening Times are
Monday -Friday 7.30am to 5pm
Saturday 8am -12pm
All enquiries please contact via live chat 9am - 4pm Monday to Friday support@support.alertelectrical.com please include your order number (Starts W201..)
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