Showers
Q. Do you have a galaxy 4000si 10.5 kw shower in stock and when will I receive it if I place an order today?
Good Morning
Unfortunately we do not currently have this product in stock. There is a delay with Galaxy and their manufacturing at present and we are not expecting an order until the end of February from them.
Thank you for your enquiry.
Kind regards
Stacey Harrow
Customer service advisor
Q. I need to replace my galaxy aqua 2000 8.5 kw shower model number A97900166.which item is a straight forward replacement
Thank you for contacting Alert Electrical Support, please contact Galaxy Showers on the following telephone number; 0844 372 7766, they will be able to help you.
Thank you for your enquiry.
Kind Regards
Stacey Harrow
Customer service advisor
Q. Galaxy aqua 4000 si 10.5 kw, do you have this item in stock and if i order it before 2pm on the 17/1/12, when will i recieve it
Good Morning
I have looked into this for you and unfortunately we do not currently have this item in stock to supply to you when you require.
If you wished to place an order for it then you could expect delivery usually within 7 working days.
Thank you for your enquiry.
Kind regards
Stacey Harrow
Customer service advisor
Q. I have a triton opal 2 the low pressure light is on ive checked the filtres they are clear and the pressure is fine it wont switch on to the high setting
Thank you for contacting Alert Electrical Support. If you contact Triton on the following number 0247 634 4441 they will be able to advise you further.
Thank you for your enquiry.
Kind Regards
Stacey Harrow
Customer service advisor
Q. I have a trton10kw electric shower only about 8 months old , the water supply got disconnected by waterboard . whilst i was using the shower, the trip switch on mains electric fuse board went off. after the water supply was restored and i switched the power supply back on , the shower will only work on high not economy and when i slowly turn the temperature control from 1 to 7 the watrer get hots , when on economy the water does not get hot , could anyone help. i have followed the set up manual and nothing different happens . any assistance please ,
Thank you for contacting Alert Electrical Support. If you contact Triton on the following number 0247 634 4441 they will be able to advise you further.
Thank you for your enquiry.
Kind regards
Stacey Harrow
Customer service advisor
Q. I have a Galaxy G2000LX the power light to both the main power switches both turn red once switched on but the shower is not working at all can you help??
Thank you for contacting Alert Electrical Support, please contact Galaxy Showers on the following telephone number; 0844 372 7766, they will be able to help you.
Thank you for your enquiry.
Kind regards
Stacey Harrow
Customer service advisor
Q. We have a Altair thermostatic mixer shower it was installed 2006 and now it drips from the shower head, any ideas as to why please.
Good Morning Bob
looking at this its not a shower we provide and so it would be something i couldn't advise on
Q. I have a triton 100e shower which looks a bit old as we have just moved in when you put the shower on water just comes out the bottom of shower their is a small piece of clear plastic pipe come of and I don't know were it goes
Good Morning Barry
Unfortunately we would not be able to advise on this
If you contact Triton on the following number 0247 634 4441 they will be able to advise you further.
Many thanks
Nathan Swann
Q. Ihave an 8.5kw electric Triton shower which is dripping from the shower head after it is switched off, it is about five years old is it possible to repair this ( is this a viable repair. Many Thanks Dick Burke
Good Morning Richard
Unfortunately this is not something we would be able to advise on
If you contact Triton on the following number 0247 634 4441 they will be able to advise you further.
Many Thanks
Nathan Swann
Q. I have a triton 300si remote shower. When i pull the power cord no lights come on and no water flows.There is definately power to the remote unit. Is this a heater can failure ?
Thank you for contacting Alert Electrical Support. If you contact Triton on the following number 0247 634 4441 they will be able to advise you further.
Thank you for your enquiry.
Kind regards
Stacey Harrow
Customer service advisor
Q. Low pressure light on ,water valve open filters clean'pressure high.solution?
Good Morning
Please advise on which particular unit you have so we can advise further on this for you
Q. Shower not working. pull switch ok. power reaching shower unit but power light not coming on. whats wrong
Good Morning David
Could you advise on which shower unit you have so we can advise further for you
Many Thanks
Nathan Swann
Q. I recently ordered a shower order number W20110801N7 i am sorry but i cant access my account. i am trying to line up a plumber to fit it as soon as it arrives, can you tell me when it will get here please? also, do i need to be in? i'd like the delivery driver to leave it in my back porch with no signature, is that possible? thanks so much
Good Morning
Apologies for the delay on this order
we dispatched this on Monday 1st August and this order is currently at a depot in Perth
Delivery will be Wednesday 3rd or Thursday 4th as this has been passed to another Carrier for delivery
if you have any further problems Please contact Support@support.alertelectrical.com
Many Thanks
Nathan Swann
Q. I have a triton aquatronic plus 2 shower after about 2 mins running it trips the mains circuit breaker please can you advice me of cause and how to fix thank you tony
Good Morning Anthony
Unfortunately its not something i could advise on
If you contact Triton on the following number 0247 634 4441 they will be able to advise you further.
Many Thanks
Nathan Swann
Q. I have bought a shower off you, an aqua 4000 si and i either get very hot or very cold. This unit is less than a year old and I am having trouble regulating the temperature. Can you advise? Thanks
Galaxy showers come complete with a 2 year on site guarantee. You should contact ‘Customer Services’ on 0845 6005111 who will make an appointment for a service engineer to come and rectify the problem. You should not try to return the shower without first calling out a service engineer as this could invalidate the guarantee.
Q. Could you please send me information on what exactley is included i your Mira Magna UV Digital Shower Control and fittings.Do I have to buy the mixer valve and pump seperatley.
Q. Are 9 litres per minute at 1.5 bar sufficient to run a 10.8kw electric shower? Mira say yes but Triton say that 11 LPM are necessary. Who is right, or is it a manufacturer specific feature? TIA. Tony.
The maximum output of a Triton electric shower is 10.5kw which will mean that a higher water mains pressure will be required to achieve the same water heat/volume at the shower head as a Mira 10.8kw.
I also believe that Mira showers work efficiently which means that they can utilise a lesser flow rate than other manufacturers to achieve the necessary water heat & volume at the shower head.
Q. i have a galaxy 7000 shower the overhead increase flow light is on and i have not hot water, please advise if you can my daughter and i are stressed!
Q. How long is does it take to deliver to edinburgh. I am looking at a shower Galaxy Aqua 1000 Electric Shower 7.5kw White, but I need it for saturday.
Thank you for your enquiry, the delivery is next working day if you order before 12.00 noon. We keep Galaxy showers in stock so delivery would be before Saturday. Please don't hesitate to contact us if you require any further information
Q. Model T80si/model number 97800010/serial number 00182716 Switched on shower and water was cold, very weak flow. Switched off on unit and at power switch but water continued to flow. Would only stop flowing when isolator screw turned. Please advise what I need to do to rectify.
If you contact Triton on the following number 0247 634 4441 they will be able to advise you further.
Q. i have just replaced the switch in a triton t80i shower and the power light on the shower is constant is this how it is supposed to be?
Good Morning
If you contact Triton on the following number 0247 634 4441 they will be able to advise you further
Q. Do you operate tax exemption for disabled people. We are interested in the Triton Care shower as we are changing my mother's bathroom from bath to shower to help her
No I am sorry we dont offer tax exemption for qualifying equipment for dabled people. You may be able to claim the tax back after the purchase.
Q. How much is the postage on anAqua1000 shower?
Good Morning
Delivery on this item to the UK would be £4
Q. I wish to replace an old shower in a property just purchasing. It is a Triton T80S1. Which product is an upgrade and requires minimal installation/replacement?
Thank you for contacting Alert Electrical Support. If you contact Triton on the following number 0247 634 4441 they will be able to advise you further.
Thank you for your enquiry
All enquiries please contact via live chat 9am - 4pm Monday to Friday support@support.alertelectrical.com please include your order number (Starts W201..)
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