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Delivery returns

Table of contents:

  1. Carriage charges in United Kingdom
  2. Other Countries
  3. Heavy Goods
  4. Long Goods
  5. Fragile Goods
  6. Direct Delivery Goods

1. Carriage charges in United Kingdom

The correct amount and carriage options will be offered at the checkout. Here are the main carriage options:

Type Charge
Hermes Small Order Delivery, Orders Under £50 on qualifying products £2.95
Express Carriage – Next working day delivery subject to stock £6.60
Standard delivery charge to standard mainland UK locations £4.50
Free Delivery – 4/5 Working Days Delivery on orders over £60  to standard mainland UK locations £0.00


Where next day delivery is offered it is based on orders received before 3.30pm. Orders despatched on a Friday will be delivered on the following Monday. Where there is a bank holiday the order will be delivered on the next working day instead.   Please note that delivery next day is only possible if the goods are in stock, we do not guarantee next day delivery, the carriage charge is a subsidised charge to cover the cost of transport. We do show stock levels online but we can have occasional errors on our computer system, especially when it is a length of time since our last stocktake (6 monthly), so please CONTACT US BY LIVE CHAT OR TELEPHONE Monday - Friday, 9am - 4pm or email outside of those times for instant stock confirmation if you require goods urgently.

Standard delivery is normally on a 2/3 day basis.  The same rules apply to 2 day carriage as next day.  We do show stock online but if you definately need it within a 2 day timescale CONTACT US BY LIVE CHAT OR TELEPHONE Monday - Friday, 9am - 4pm or email outside of those times to avoid dissapointment please.

There is an extra charge to the highlands and islands of Scotland, northern Ireland and other islands around the UK.  If you are not sure if an extra carriage charge will be applied you should enter your address in the checkout for an instant quotation. The full carriage charge will be quoted at the cart page and the checkout page once your UK postcode has been entered.

Items marked heavy goods do not come under the above criteria because they are despatched by pallet, see below for more information.

2. Other Countries

Countries in Europe will be quoted carriage at the checkout once delivery details have been entered. Countries outside of Europe should contact us for a delivery quotation.  Payment for all orders outside of Europe will be by bank transfer only. The website does not have the facility to take orders from customers in Europe with a VAT exemption number, please contact our customer services where we will be able to take your order.   Here is our website contact page.

Portugal - have a special weekly delivery service to the Algarve area, please click here 

3. Heavy Goods

These products are over the maximum weight for standard carriage charges.  The extra carriage is quoted at the cart and checkout pages.  The goods will be  sent by pallet on a 3 working day delivery service or longer for European delivery.  Access for a lorry is required and because the delivery is made by an external haulier they will only deliver the pallet using a tail lift and pallet truck, it is your responsibility to unload the pallet and take the goods inside.

3.1 Heavy Goods With Free Carriage

On some storage heaters we are offering free carriage to certain postcodes on mainland UK.  To other UK addresses outside of this area we are charging just £20 carriage, and to a few very remote postcodes you need to contact us for a quotation for delivery.  The way to check this is to enter your postcode in the Shopping Cart page prior to checkout and we will quote the price of shipping.

4. Long Goods

These products are over the 2.6m maximum length allowable for standard carriage therefore carriage is quoted separately.

5. Fragile Goods

These products are fragile and are liable to be damaged in transit, as we have found in the past using an external carrier. Unfortunately we cannot despatch these goods by carrier. The following rules apply:

  • Local delivery
    We can deliver by van from a local branch throughout the East Midlands.
  • Orders Of Sufficient Quantity
    We can deliver direct from the manufacturer, the order for lamps would need to be a minimum of £150.00 for this facility.
  • Collection
    If you are able to collect then you are welcome during business hours.

6. Direct Delivery Goods

We have an arrangement with some manufacturers where the goods are despatched by the manufacturer direct to you for mainland England and Scotland.  Orders outside of these areas (including the Scottish islands, IOM, Scilly Isles, Ireland and the Channel Islands) are subject to extra charges and are quoted seperately, please accept our apologies if this is not shown clearly at the checkout.

For information on how to return a product or delivery please click Returns