Contact Us
Customer service available: 9am - 4pm Monday to Friday Call Us now
More Contact Info
Free delivery on orders over £100

Returns Policy

Unwanted good may be returned within 14 days, the return carriage charge is payable at your expense.  Goods that are received damaged must be reported to us within 30 days of delivery, the carriage cost will be paid by alertelectrical.com.

  • Returns must be made with a completed returns form, please click the icon to download the form, 
    and a returns number, please contact [email protected] When you contact us for 
    a returns number you should include a list of the items being returned and the original invoice number.

    returns_form_icon.jpg
  • If you do not have adobe reader installed please click the red Adobe reader icon:

    Adobe Free PDF reader


You agree that if you send a return to us without a returns form and returns number you will pay a £10.00 administration fee to cover the extra work and time to process your return.

Returns Policy - Faulty Goods

We will refund the cost of the goods and the delivery charge, please contact [email protected] to arrange for the goods to be collected. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. Cost of the delivery and the collection will not be refunded.  

For large pallet deliveries please be aware that the costs will be considerably higher than you are charged for delivery.

Checking Goods For Damage and Notifying alertelectrical.com

For small item deliveries that arrive with carriers notify us of any damage within 30 days of the delivery. If we are not notified of damage within 30 days we are unable to claim from either the manufacturer or the carrier.

For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the drivers delivery note.

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.

Returns Policy - Changed Your Mind?

If you change your mind about the product when you receive it you can inform us within 14 days of delivery that you would like to return the item for a refund.  Please ensure that returned goods reach us in good saleable condition.

Please note that if you write our address all over the product packaging then the product is no longer in saleable condition and you will not be refunded.

They should be well packed and sent to:

Returns - www.alertelectrical.com
Units 2/3 Clarendon Court
Manners Avenue
Manners Industrial Estate
Ilkeston
Derbyshire
DE7 8EF

For information on deliveries please click Deliveries